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DATE CHANGE-RT ticket system downtime notice for 12-19-2013

December 11, 2013 10:31 AM
I apologize for any confusion created by the change from 12-14-2013 6am-2pm to 12-19-2013 6pm-9pm, however some logistical challenges have necessitated us to reschedule. The good news is that our lead technical person on this upgrade, Jeremy Gude, was able to take advantage of some database options which will reduce the downtime by an anticipated 5 hours.

If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday hours are until 8pm and you can leave a voice mail and someone will get back to you during the normal operating hours.
Request Tracker (RT) has been in place almost 5 years now running on the same hardware.

Over the next 6 months DoIT will be upgrading the hardware and application staring with Phase 1 for the database server hardware. This will require downtime Thursday, December 19, 2013 from 6pm to 9pm.

Phase 2 is currently scheduled for March 2014 to upgrade the web and application hardware.

Phase 3 is currently scheduled for June 2014 to upgrade the actual RT software application.

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response -
Administration 627
Office - 410-455-3020
Email -

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