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RT issue on 12-16-2013

December 16, 2013 1:48 PM
Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not recorded.

The issue was diagnosed and remedied with 45 minutes of DoIT being made aware of the issue. I apologize for any inconvenience this has caused.

DoIT is upgrading the database server this coming Thursday evening and one of the benefits outside of newer and better hardware is an upgraded database version which will allow for better monitoring of issues like the one that affected RT this morning.

Please contact me if you have further questions.

Joe Kirby
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