RT
Early this morning a report came into DoIT indicating an issue with RT performance.
For a large number of users the RT-at-a-Glance was not loading.
The issue was a by-product of a SPAM volume hitting the RT server and was resolved within the hour.
DoIT tech staff have eliminated the culprit from today's issue and are working on enhancing the process to be more automated in identifying and dealing these issues in the future.
Thank you to everyone for alerting DoIT and your patience while we worked through the issue.
Please contact me if you have any questions.
Joe Kirby
For a large number of users the RT-at-a-Glance was not loading.
The issue was a by-product of a SPAM volume hitting the RT server and was resolved within the hour.
DoIT tech staff have eliminated the culprit from today's issue and are working on enhancing the process to be more automated in identifying and dealing these issues in the future.
Thank you to everyone for alerting DoIT and your patience while we worked through the issue.
Please contact me if you have any questions.
Joe Kirby
Posted: November 9, 2015, 11:18 AM