DoIT’s Audio Visual (AV) Services provides the UMBC campus with a wide variety of media resource support for instruction and administration. Typical duties include lending laptops to instructors, setting up projectors in rooms that have issues, and answering phone calls from faculty when they are having problems with AV equipment during class.
“They are so understanding and supportive of everything…”
Ally Yang, a Biological Sciences major, first heard about AV Services through a post on campus. Yang learned a lot but also appreciated the amount of support AV services provided her. “The full time staff in the office are just amazing,” said Yang. “They are so understanding and supportive of everything [like] your education, and I could not have had a better experience.”
Adam Jawarish, Information Systems major, recalls his first day working in AV as fun. He walked around campus looking at the systems in classrooms and lecture halls and was shown a few common troubleshooting techniques he could use. Originally, when dealing with the amount of help requests coming in, it was a bit overwhelming for him. “After some time and learning, there was not anything that really threw me off.” said Jawarish.
“There are certain steps we are taught to take that can solve just about any little issue.”
Steven Nguyen, an Information Systems major, remembers touring the different lecture halls on his first day, learning the optimal pathways to travel and familiarizing himself with the AV interfaces. Nguyen also mentioned some of the pressure that comes with the job in terms of solving the issue, but thinks it’s good pressure since it teaches students how to respond quickly and more effectively. “There are certain steps we are taught to take that can solve just about any little issue.” said Nguyen.
The three offered some insight on what you will takeaway as a DoIT student worker. “There is plenty of value in working at DoIT, it looks good on your resume and you gain experience that you wouldn't gain at other on campus jobs.” said Jawarish.
“You learn how to ask questions, get meaningful answers, make some mistakes…”
Yang mentions the behind the scenes work in terms of audio and visual and how you will learn a lot more than you think. When something doesn't work, it’s not magically fixed and AV has to fix it. “Our full staffs work really hard and go into these lecture halls and classrooms when there isn't a class and make sure that everything is working.” said Yang.
“You learn how to ask questions, get meaningful answers, make some mistakes, and fix even more.” said Nguyen. “Learning how to think this way is something you can take with you for the rest of your life.”
From left to right, Steven Nguyen, Ally Yang, and Adam Jawarish.
Like this story? Check out how student workers helped put UMBC on ESPN. Interested in more DoIT student workers? Read about Khalid Muqueeth and his 2 years working in the Technology Support Center.
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