We wanted to update the community on the recent Internet performance issues residential students were experiencing during the first week and a half of the spring semester.
A few days into the semester, we became aware of poor performance in the residence halls and apartments through our diagnostics and through feedback and tickets from students. Over the next week we worked closely with our vendor to triage and determine the exact cause of the issue.
Late Tuesday evening, February 6th, we were able to pinpoint the issue and deploy a solution to the problem. Since that time we have been monitoring the system and working with students to ensure the system was functioning correctly. After several days of testing and validation we emailed all the students residing on campus to let them know we believe this issue has been resolved and to encourage them to report any ongoing problems through https://rt.umbc.edu
I would again like to thank everyone for their cooperation, feedback and the detailed information provided by students that helped us get to the bottom of this issue. This kind of collaboration and communication contributes a lot to our ability to diagnose complex issues such as this. If anyone would like additional details regarding the technical specifics of the issue, please feel free to email me for additional information.
Thank you,
Damian Doyle
Senior Director of Enterprise Infrastructure
DoIT - UMBC
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Posted: February 12, 2018, 4:18 PM