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Digital Storytelling on the iPad Workshop

On January 23 and 24 the New Media Studio and the Department of Media and Communications Studies will offer a two-day hands-on workshop exploring digital storytelling using the iPad.   The...

Posted: November 13, 2013, 9:51 AM

Phishing Scam Alert - Subject: IT Service Help Desk

UMBC would never ask "users are to verify there accounts."

A new phishing scam is threatening to deactivate email accounts. This email is not from UMBC. Do not click this link. Here's what's being received: "This E-mail is sent by the HelpDesk...

Posted: November 11, 2013, 12:48 PM

RT Downtime Notice for 12-14-2013

I wanted to reach out to this group and provide an update on some system upgrades scheduled for RT over the next 8 months or so. RT has been in place almost 5 years now running on the same...

Posted: November 11, 2013, 10:04 AM

Known Issue: UMBC Users Cannot Log Into Private iTunes U

Campus users have been unable to gain access

DoIT is reporting a known issue for campus users trying to access the private, UMBC-authenticated version of iTunes U, including links to associated Blackboard course sites. As of September 20,...

Posted: November 8, 2013, 10:10 AM

FY14 IT User Support: Q1 Review (July, Aug, Sept)

Summary & Drill-Down Reports Show RT, FAQ and Phone Trends

To help provide more timely review of key IT user support metrics throughout the year and not just at the end, DoIT has summarized the following first quarter data for FY14: RT (Request...

Posted: October 31, 2013, 1:13 PM