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Technology Support Center (TSC)

TSC

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.

Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.


Latest TSC Updates

  • Update: TSC Closed until 1PM on Aug. 13

    Following additional information regarding today's emergency fire rescue exercise being conducted in the Library, the TSC will be closed until 1PM today, August 13th, while the building is...
    Posted: August 13, 2018 10:52 AM
  • DoIT's Technology Support Center Hiring for the Fall

    Are you looking for an on campus job? Come work for us!
    The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search...
    Posted: June 20, 2018 2:37 PM
  • Technology Support Center To Be Closed January 19, 12-2:30PM

    DoIT's Technology Support Center will be closed from 12PM-2:30PM, Friday, January 19th to allow our staff to attend our department-wide meeting. If you need assistance during this time, we...
    Posted: January 18, 2018 4:29 PM
  • DoIT's Technology Support Center Hiring for the Spring

    Are you looking for an on campus job? Come work for us!
    The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search...
    Posted: January 4, 2018 12:23 PM
  • New Product Demo Space at the Technology Support Center

    Try out a few of the laptops available from Apple and Dell!
    As part DoIT's new service to help with personal and institutional computer purchases, the Technology Support Center (TSC) now has a product demo space up and running in the Library. Stop by the...
    Posted: October 26, 2017 3:49 PM
  • Technology Support Center To Be Closed August 25, 1-2:30 PM

    DoIT's Technology Support Center will be closed from 1PM-2:30PM, Friday, August 25th to allow our staff to attend our department-wide meeting. If you need assistance during this time, we...
    Posted: August 21, 2017 8:17 AM
  • Technology Support Center To Be Closed July 1-4

    DoIT's Technology Support Center will be closed from Saturday, July 1st to Tuesday, July 4th due to the upcoming holiday weekend. The office was already scheduled to be closed on Monday, July 3rd...
    Posted: June 27, 2017 12:16 PM
  • DoIT's Technology Support Center Hiring for the Fall

    Are you looking for an on campus job? Come work for us!
    The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. The...
    Posted: June 7, 2017 9:00 AM
  • Technology Support Center Remaining Open on May 25, 2017

    Previously scheduled maintenance that would have left the Library without power on May 25, 2017, has been canceled. As a result, the building and TSC will now remain open for the day.
    Posted: May 22, 2017 8:52 AM
  • DoIT to Manage New Apple Store

    All Personal & Dept. Purchases Will Be Made Online
    To The Campus Community, During this academic year, staff from DoIT, the Bookstore and the Library have been considering a change in how the campus buys Apple computers. Specifically, we are...
    Posted: May 8, 2017 4:51 PM