Annual Reports & Metrics

Important Links

• EDUCAUSE Benchmark Results for UMBC in 2016
  • Research Computing Benchmark Results
  • Student Success Benchmark Results
  • Analytics Maturity Benchmark Results
  • IT Risk Management Process
  • IT Security Program Benchmark 
• FY15 Annual Report
• FY14 Strategic Planning Retreat Poster
• UMBC Results: Educause Survey on Undergraduates and Faculty Use of IT
• Annual Report – FY2011 | FY2010
• IT Restructuring Report – 2011 Update | 2010 Initial Report
• DoIT Assessment Plan – 2011 

Related Links

• Fiscal Year (FY) User Support Reviews

Customer Satisfaction Survey

Once a ticket is completed and closed, the requester will be sent a follow-up e-mail indicating that the problem is now resolved or the request has been completed. They will also be asked to return to complete a customer satisfaction survey (ONLY 4 Questions). This is completely voluntary and will greatly help us continue to improve our customer service approval. Summary Results