AI as a Design Thinking Partner: Enhancing Empathy and Customer Discovery in Business and Information Systems Education

AI Amplified: Showcase Spotlights explores innovative applications of generative AI in teaching and learning. Each session features educators pioneering thoughtful, pedagogically-grounded approaches to AI integration in their classrooms. 

Students often miss opportunities for deeper inquiry during interviews. This session explores a course-specific AI tool that provides structured feedback on student interviews, highlighting assumptions and missed follow-ups. Participants will learn how AI can function as a feedback partner to strengthen empathy, listening, and reflective practice across project-based courses.

Presenter: Dr. Andrew Mangle, Associate Professor, Management Information Systems, Bowie State University

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This series is co-sponsored by the University System of Maryland Kirwan Center for Academic Innovation, MarylandOnline, and the Council for University System Faculty (CUSF).