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  • RT Security Update

    Over the last 10+ years DoIT has developed nearly 200 forms for various offices across campus, providing enhanced business processing options. These forms deliver a better user experience, and a...
    Posted: June 26, 2020 12:15 PM
  • 5-4-2020 DocuSign Limit Exceeded issue

    UMBC offices are leveraging DocuSign at a rapid adoption rate, especially since COVID-19, and today we experienced an issue related to the volume of requests. For those who experienced the...
    Posted: May 5, 2020 2:10 PM
  • RT - NEW tagging option for tickets

    RT ticket tagging
    Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...
    Posted: December 18, 2019 6:22 AM
  • 11-15-2019 5:00 pm Downtime for RT

    As part of our ongoing commitment to security, DoIT's Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 15th between 5:00pm-6:00pm for the RT system....
    Posted: November 13, 2019 10:00 AM
  • DocuSign update presented to UMBC President's Council group

    UMBC Leadership, led by Dr. Freeman Hrabowski, invited members of the DocuSign community to the President's Council on April 1, 2019 to provide an update on the progress of DocuSign as a workflow...
    Posted: April 9, 2019 2:30 PM
  • Digital Workflow Promotes More Comunication and Efficiency

    OFAS Utilizes DocuSign to Expedite the Financial Aid Process
    For months now, newly accepted students have been facing the important decision of where to attend college. For most, one of the biggest factors will be how much money they are able to secure in...
    Posted: February 27, 2019 10:35 AM
  • 01-07-2019 RT upgrade issue

    Please note that there was a database error for RT messages at 12:21pm today. Within 20 minutes the tech team identified and fixed the issue.  The tickets were still created however the...
    Posted: January 7, 2019 12:57 PM
  • 01-05-2019 RT (Request Tracker) NOW available

    DoIT staff (Ray Soellner, Toren Smith, Ed Rude, and Tim Champ) led by Jeremy Gude and Paul Riddle have completed the migration of RT to the Cloud (AWS).  This upgrade/migration will address...
    Posted: January 5, 2019 5:00 PM
  • 01-05-2019 Downtime for Request Tracker (RT)

    For several months DoIT staff have been working diligently on a project to transition RT to a hosted environment (Cloud) in Amazon Web Services (AWS). The goal is to address volume related...
    Posted: December 19, 2018 1:08 PM
  • Graduate Assistantship Forms Transitioning to DocuSign!

    Digital Workflow Offers Expanded Functionality
    The Graduate School has been using DocuSign as their e-signature and digital workflow platform, replacing many of their paper forms with electronic forms that can be submitted, signed, processed...
    Posted: December 10, 2018 10:41 AM