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Welcome to UMBC’s Division of Information Technology (DoIT)

We empower the UMBC community by providing secure, reliable, and innovative technology solutions. Whether you are connecting to campus Wi-Fi, downloading university software, exploring AI, or looking for technical assistance, we are here to support your digital experience.

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News & System Status

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RT database upgrade completed

RT's database has been successfully migrated to new hardware. Many thanks to all in DoIT who contributed to this upgrade with special thanks to Jeremy Gude who performed all the database efforts....

Posted: December 19, 2013, 9:28 PM

Reminder-RT ticket system downtime notice for 12-19-2013

RT will be down tonight from 6pm-9pm for hardware and database upgrades. If an issue arises during the downtime please call the Technology Support Center (TSC) at 410-455-3838. Their Thursday...

Posted: December 19, 2013, 11:21 AM

Reminder - RT Downtime Notice for 12-19-2013

RT will be down on 12-19-2013 6pm-9pm. A version of this new setup is available for testing. You can access the test RT system by: 1. Get into the VPN. (vpn.umbc.edu). This is for non-production...

Posted: December 18, 2013, 5:40 PM

RT issue on 12-16-2013

Please be aware that the RT (Request Tracker) system experienced an issue with ticket correspondence this morning. Although a ticket was created the pertinent info about the issue was not...

Posted: December 16, 2013, 1:49 PM