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Event ticket sales paused due to vendor security concerns

UMBC has been informed that a third-party vendor for campus event ticketing, AudienceView (also known as University Tickets), recently experienced a payment card data security breach with its online Box Office services. The vendor has advised us that no UMBC information was compromised. However, in an abundance of caution, we have suspended online Box Office ticket sales through UMBC's online event ticket portal effective immediately, and until further notice.

Until this issue is resolved, traditionally ticketed events may be open (unticketed) or use alternative payment methods. For information about attending specific events, please see the event websites for athletics, the arts, and Student Affairs.

UMBC's Division of Information Technology has records of everyone who used the online ticket portal and has reached out to those who may have been affected. The national breach involves ticket purchases in the month of February. We strongly encourage anyone who purchased tickets through the ticket portal in February to review their credit card statements immediately, contact their banking institution regarding any suspicious transactions, and report the suspicious transactions to UMBC Police.

We will provide additional information regarding future ticket sales once the matter is resolved.

We encourage you to review our CyberSecurity Awareness website for guidance on further protecting your personal information and safe computing practices. As a best practice, we also recommend that you remain vigilant and promptly report to us and to the proper law enforcement authorities any suspicious activity or suspected fraudulent transactions.

If you have any questions please email security@umbc.edu.

Damian Doyle
Deputy CIO and Interim Chief Information Security Officer
Division of Information Technology

Posted: February 28, 2023, 3:59 PM