RT ticket history enhancement
Although a minor detail to some, many, including the Library, have indicated that the assignment log within the ticket only showing the Campus-Id is not helpful since the current owner may not be the owners identified in the previous history and not knowing a persons name restricts the usability of the history.
Please note that the history will now display the owners real name rather than campus-id.
Thank you to Steve and Alex in the Library for recommending this enhancement and Paul Riddle for making this happen.
Please contact me if you have any questions.
Joe
Please note that the history will now display the owners real name rather than campus-id.
Thank you to Steve and Alex in the Library for recommending this enhancement and Paul Riddle for making this happen.
Please contact me if you have any questions.
Joe
Posted: October 12, 2012, 9:16 AM