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Technology Support Center (TSC)

TSC

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.


Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.


Latest TSC Updates

Showing items tagged student. Show All
  • Graduating AV Students Look Back on Their Time at DoIT

    Meet Steven Nguyen, Ally Yang, & Adam Jawarish
    DoIT’s Audio Visual (AV) Services provides the UMBC campus with a wide variety of media resource support for instruction and administration. Typical duties include lending laptops to instructors,...
    Posted: May 10, 2017 1:01 PM
  • 55 People Attend 2nd Annual TechFest

    More registrations and an increase in workshops
    On April 10, DoIT hosted its 2nd annual TechFest, a campus event that brings together faculty, staff, and students to share technology tools through workshops. This year’s event had a bigger...
    Posted: May 9, 2017 8:52 AM
  • Spring Student Course Evaluations Available May 3 - May 16

    Access your evaluations online through Blackboard or email
    The student course evaluations for Spring 2017 are now available to complete online between May 3 - May 16. Please note, you will not be able to change your answers after you submit, or access the...
    Posted: May 3, 2017 9:30 AM
  • New Box Experience Now Available For UMBC Users

    Box now has sidebar navigation, improved search, and more
    Box, an online file sharing system that allows you to access your files from multiple devices and collaborate with others, recently released an update to its web interface. Some of the new changes...
    Posted: May 2, 2017 8:11 AM
  • DoIT, Athletics, MCS Team Up to Put UMBC on ESPN

    Behind the scenes of student-produced basketball games
    A year ago, Athletic Director Tim Hall and VP of IT Jack Suess had a vision to bring together UMBC students, young alumni, and outside professionals for sports production. Eli Eisenberg, President...
    Posted: April 26, 2017 12:38 PM
  • Meet Khalid Muqueeth & Learn About His 2 Years Working in IT

    Student worker reflects on the TSC before he graduates
    Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and...
    Posted: April 12, 2017 12:03 PM
  • Meet Lily Prokop: Student IT Consultant & Oboist

    Technology Support Center is a place for all sorts of majors
    The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests. The TSC is made possible thanks to its many student workers, who all...
    Posted: March 27, 2017 11:53 AM
  • “Technology Support Center, This is Saiful Islam Speaking”

    Meet one of the many students working at the TSC
    Located on the first floor of the Albin O. Kuhn Library & Gallery, The Technology Support Center (TSC) is the first stop in assisting the UMBC community with technology questions and requests....
    Posted: February 13, 2017 10:07 AM
  • Disruptions to Peoplesoft Student Administration System

    Earlier today some users on campus experienced slowness or inability to access certain aspects of the Peoplesoft Student Administration System. We have worked to stabilize the system have...
    Posted: January 30, 2017 4:17 PM
  • DoIT and VART Partner on Lynda.com License

    Online tutorials to help free up faculty prep and class time
    To help free up faculty time currently given to in-class software training or even home grown and self-curated online video demos, DoIT and Visual Arts (VART) have partnered to share a one-year,...
    Posted: August 4, 2016 11:50 AM