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Technology Support Center (TSC)

TSC

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.


Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.


Latest TSC Updates

Showing items tagged support. Show All
  • UMBC Hits 1M RT Tickets

    Campus Partnerships Raise Bar on Customer Service
    “Thank you for the information. I’m really excited!” When sophomore Jason Mendries (pictured at right) sent an August 8 thank-you response to UMBC Residential Life’s main email address after...
    Posted: August 27, 2018 2:50 PM
  • Meet Khalid Muqueeth & Learn About His 2 Years Working in IT

    Student worker reflects on the TSC before he graduates
    Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and...
    Posted: April 12, 2017 12:03 PM
  • Drop-in Support Available for UMBC Faculty

    Get Support Using Technology in Your Course(s)
    Have questions about Blackboard, Clickers or other supported instructional technologies?  Then please join us on Mondays during free hour (12pm-1pm) in ENG 025 for drop-in support. The...
    Posted: August 18, 2015 8:11 AM
  • Meet TSC Senior Student Consultant Christian Oyson

    A look into everyday life at the Technology Support Center
    For over a year, Christian Oyson has worked Tier 1 support for the Technology Support Center (TSC) here at UMBC, providing assistance to students, faculty and staff. Oyson, a senior majoring in...
    Posted: June 24, 2015 9:43 AM