Skip to Main Content

Technology Support Center (TSC)


The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.

Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.

Latest TSC Updates

Showing items tagged technology. Show All
  • Introducing Panopto!

    UMBC’s New and Improved Screencasting Platform
    In May, DoIT announced the discontinuation of TechSmith Relay at the end of this calendar year. Following an exhaustive product evaluation process, we are happy to announce that UMBC has licensed...
    Posted: October 17, 2018 9:19 AM
  • 55 People Attend 2nd Annual TechFest

    More registrations and an increase in workshops
    On April 10, DoIT hosted its 2nd annual TechFest, a campus event that brings together faculty, staff, and students to share technology tools through workshops. This year’s event had a bigger...
    Posted: May 9, 2017 8:52 AM
  • Meet Khalid Muqueeth & Learn About His 2 Years Working in IT

    Student worker reflects on the TSC before he graduates
    Khalid Muqueeth, a senior in information systems, is a student worker at the Technology Support Center (TSC), which is the first stop in assisting the UMBC community with technology questions and...
    Posted: April 12, 2017 12:03 PM
  • Computer Replacement Initiative Deadline is March 29

    Faculty & staff can fill out the DoIT web form
    The Computer Replacement Initiative (CRI) is a UMBC campus-wide initiative designed to replace faculty and staff laptops and desktops. For the 2017-2018 academic year, within Academic Affairs, the...
    Posted: March 9, 2017 4:24 PM
  • TechFest 2017: New Presenters, More Vendors, and Giveaways

    This year’s event is on April 10 at the University Center
    In 2016, DoIT hosted a brand new type of event known as TechFest, designed to bring UMBC students, faculty, and staff together to share different ways technology can both support and improve the...
    Posted: March 8, 2017 11:38 AM
  • DoIT Lends a Helping Hand With Community Service

    Outreach at the Therapeutic & Recreational Riding Center
    Earlier this summer, members from the Instructional Technology team devoted their time with community outreach at the Therapeutic & Recreational Riding Center (TRRC). The center provides...
    Posted: July 19, 2016 11:20 AM
  • Setting New Technology Standards in Existing Seminar Rooms

    How AV services can upgrade your seminar room technology
    In the Information Technology and Engineering Building (ITE), room 325B was just a simple conference room. Equipped with just a projector and a single VGA cable for input, the connectivity options...
    Posted: July 11, 2016 7:00 AM
  • DoIT to Host Techfest in Spring 2016 Semester

    Share your favorite technology with the UMBC community
    Techfest is an effort to bring together UMBC students, faculty, and staff to share their favorite technologies with the UMBC community through several workshops. Participants will be able to...
    Posted: November 3, 2015 7:54 AM
  • Meet TSC Senior Student Consultant Christian Oyson

    A look into everyday life at the Technology Support Center
    For over a year, Christian Oyson has worked Tier 1 support for the Technology Support Center (TSC) here at UMBC, providing assistance to students, faculty and staff. Oyson, a senior majoring in...
    Posted: June 24, 2015 9:43 AM
  • Has Arrived At UMBC!

    A new, flexible, high-capacity storage solution for UMBC.
    We are living in a world where people work from multiple devices — phone, laptop, and computer – and need access to their files anywhere and anytime. UMBC’s active directory (AD) system serves the...
    Posted: April 10, 2013 3:13 PM