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RT downtime on 6-20-2022 8pm-9pm

The DoIT staff will be doing maintenance on the RT system between 8pm and 9pm on 6-20-2022. During this time there will be no access to RT. Please contact me if you have any questions. Joe...

Posted: June 17, 2022, 2:34 PM

RT 5.0 Upgrade Coming 8-7-2021

Request Tracker (RT) will be upgraded from RT 4.4 to RT 5.0. This upgrade will require downtime on Saturday, August 7, 2021 between 8:00 am and Noon. This  Google Presentation will provide...

Posted: July 28, 2021, 5:58 PM

RT - NEW tagging option for tickets

RT ticket tagging

Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...

Posted: December 18, 2019, 6:22 AM

04-18-2019 10:00 pm Downtime for RT

As part of our ongoing commitment to security, DoIT's systems staff  will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance. I apologize...

Posted: April 18, 2019, 10:28 AM