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Lunch and Learn With Request Tracker Features Huge Turnout

Users group learns of new features and effective practices

In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....

Posted: October 17, 2016, 12:38 PM

How DoIT & OGC Upgraded an 8 Year Old Website

Brand new website features BOX integration and RT support

Brian Thompson, Assistant Dean of the Graduate School and an affiliate member of the Office of the General Counsel (OGC), had a problem. The 8 year old OGC website just wasn't doing its job of...

Posted: August 3, 2015, 10:21 AM

RT - Request Tracker downtime on 8/7/2015

On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance.   The maintenance window will allow staff to apply needed security and application...

Posted: July 31, 2015, 6:13 AM

6-9-2015 RT update

I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story.  Financial Aid leveraged the RT front-end form for their Walk-In...

Posted: June 9, 2015, 10:40 AM