Emergency Phone Mail and Call Processing Outage Later today
Beginning over the weekend and continuing into today a number of users and phone numbers may have experienced intermittent phonemail service including both voicemail and call processing boxes. We are experiencing hardware failures in one of the campus phonemail nodes and have been working with our vendor to diagnose the problem.
We will be doing an emergency repair starting today between 3 and 4 that will affect access to part of the voicemail and call processing boxes on campus.
During the repair window the campus should expect some system voicemail outages as we will need to take some systems offline to install new hardware. We anticipate this outage being around 2 hours, after which time the entire system will need to be taken off-line for 20 minutes to re-sync the new hardware. This larger outage will not occur before 5:30pm tonight.
Should you have any further questions or concerns please let me know.
We apologize for any inconveniences this may cause and the short notice. The system has been failing at an alarming rate, and we feel that we have to act now to prevent more severe outages.
Damian Doyle
Assistant Vice President
DoIT
Posted: February 26, 2019, 2:06 PM