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What’s New

  • 2016-12-22 RT Scheduled Downtime

    Please be aware that RT will be down for systems patching from 5pm - 6pm on Thursday 12-22-2016. For a full list of services being patched please see myUMBC post from DoIT's Senior Director of...
    Posted: December 20, 2016 11:41 AM
  • RT 4.4.1 development ready for testing

    Testers needed for RT 4.4.1 upgrade
    The work for preparing our upgrade from RT 4.2.11 to RT 4.4.1 is ready for testing. The actual upgrade to production is scheduled for the January 6, 2017 weekend starting Friday evening beginning...
    Posted: December 7, 2016 3:47 PM
  • Joe Kirby Honored for 30 Years of Service

    16 DoIT Staff Honored at UMBC Service Awards Tomorrow
    Update: See Joe's UMBC Digital Story at https://youtu.be/Q2cGLtJfxjk While many have contributed to UMBC's 50 years of excellence, tomorrow the campus will recognize 30 years of service by...
    Posted: December 6, 2016 2:27 PM
  • Lunch and Learn With Request Tracker Features Huge Turnout

    Users group learns of new features and effective practices
    In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
    Posted: October 17, 2016 12:38 PM
  • 2016-08-16 Schedule Downtime

    RT scheduled Downtime
    This is a specific reminder concerning RT (Request Tracker). RT  will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm. Full details for all systems identified for...
    Posted: August 15, 2016 2:40 PM
  • RT Feature Highlight: Articles

    Save time typing common phrases and canned responses in RT
    Chances are there are things you have found yourself typing over and over again RT. If you type them enough, you may have even come up with various methods to save time typing them whether it be a...
    Posted: July 14, 2016 11:45 AM
  • RT hits new milestone - 700,000 tickets

    RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution. Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble...
    Posted: May 31, 2016 3:52 PM
  • Microsoft Office and Box Now Offer Real Time Collaboration

    Faculty, staff, and students have new productivity features
    Thumbnail Image is from Box Blogpost In June 2015, DoIT announced Microsoft Office was now available to the entire UMBC campus. Now, Microsoft Office and Box have deeper integrations with each...
    Posted: March 22, 2016 12:39 PM
  • Raley, Kelly Named Employees of Quarter

    1st non-exempt, exempt EOQ recipients from same dept.
    DoIT would like to recognize our own Pamela Raley and Ed Kelly for receiving the Employee of the Quarter (EOQ) award. The EOQ program recognizes the outstanding qualities and contributions of...
    Posted: February 24, 2016 1:03 PM
  • Meet the DoIT Staff Serving on the Professional Staff Senate

    What the PSS is and what role each member serves as
    The Professional Staff Senate (PSS) represents the interests and concerns of the exempt staff at UMBC. The PSS certifies elections of members to committees as provided in the Plan of Organization...
    Posted: November 2, 2015 7:34 AM