On going Wifi issues on campus: improved, but not fixed
I wanted to give everyone an update on the wifi issues the campus has been experiencing. While they have lessened in severity, we recognize that they have not gone away, and are still working with Cisco to address the issues.
Just before labor day we upgraded code on the system to address a known software bug that was causing a lot of the instability at the beginning of semester. Last week, as we continued to monitor the system, we continued to notice some issues, but not to the level or duration of the previous week.
After working with Cisco extensively throughout the week they determined that this is a new software bug never previously seen.
While we continue to work with their engineers on a fix, we are working to migrate a lot of the access points to additional controllers to help alleviate some of these issues.
As of this morning, we have migrated about 1/2 of the academic buildings, including Commons, PAHB, Sondheim, Fine Arts, ILSB, Engineering, The Library. Our current plan is to migrate the remaining buildings this evening while we continue to work with Cisco towards a more permanent solution.
We apologize for the inconveniences this is causing, and are working diligently to get this addressed as quickly as possible. If you do experience issues, please continue to let us know by contacting our technology support center x53838 or by opening a ticket with us.
If anyone would like more information about the issue or whats being done, please feel free to contact me at damian@umbc.edu.
Damian Doyle
Deputy CIO
UMBC - Division of Information Technology
Posted: September 13, 2022, 12:26 PM