Quick Update on Saved Search Adjustment for RT
There are 10 standard reports available to everyone via the Saved Search portion of your RT-at-a-Glance. As part of a new option to store these reports under 1 area rather than needing to replicate for each area you may see a slight change in your RT-at-a-Glance page.
Please remember that using the Saved Searches option for on-demand reporting helps us preserve predictable RT performance. For those needing to have reports outside of their Saved Search area on the RT-at-a-Glance refresh area please ensure these are low volume reports and not reports such as My Closed Tickets.
If your RT-at-a-Glance is not displaying properly please reset your RT-at-a-Glance to the default and then adjust as desired.
Here are the standard 10 Saved Searches Reports available to all support users within RT
Thank you for your patience and support in these matters and please remember there will be a user group meeting on January 22, 2015
Joe Kirby
Please remember that using the Saved Searches option for on-demand reporting helps us preserve predictable RT performance. For those needing to have reports outside of their Saved Search area on the RT-at-a-Glance refresh area please ensure these are low volume reports and not reports such as My Closed Tickets.
If your RT-at-a-Glance is not displaying properly please reset your RT-at-a-Glance to the default and then adjust as desired.
Here are the standard 10 Saved Searches Reports available to all support users within RT
Saved Searches
Thank you for your patience and support in these matters and please remember there will be a user group meeting on January 22, 2015
Joe Kirby
Posted: January 10, 2015, 3:10 PM