Voicemail Maintenance Window Extended
Today's maintenance window will be extended through tomorrow
The Voicemail and Call Processing maintenance window, originally scheduled for today, will be extended to tomorrow, August 16th beginning at 8am. During today’s work we experienced unforeseen complications while installing the new hardware. Service has been restored using the old hardware and will remain in service until tomorrow. We believe to have resolved the complication experienced today and hope to complete the remaining work tomorrow.
We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or Call Processing. Inbound and outbound calling will be unaffected. Due to the age of the Phone and Voicemail system the potential for lost data still exists. DoIT recommends that you capture all Voicemail and Call Processing settings if you have not already done so.
We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:
- Make note of all your voicemail greetings and settings.
- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ
- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.
- Please delete any unneeded messages. This will decrease the duration of the service window.
If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.
Thank you for your patience and understanding as we try and repair this system.
Ray Soellner
Assoc. Director of Telecommunications
DoIT - UMBC
Posted: August 15, 2018, 4:09 PM