Voicemail Maintenance continuing Friday 8/17 starting at 8am
Today was marked both with failure and success as we made significant progress replacing the faulty, aging voicemail and call processing hardware. Despite our best efforts throughout the day we were only able to repair part of the system. Due to some additional equipment failures that occurred during the outage, we had to overnight more parts and expect to complete the maintenance during the day tomorrow (Friday 8/17).
Throughout this process we have been working closely with the vendor, taking every precaution to increase the likelihood of success. We are working hard to ensure we protect the existing data to the best of our ability. Once the additional hardware has been replaced and tested, we will synchronize the system and determine if there is any data loss.
We expect to complete the maintenance tomorrow afternoon and we will send a follow up email upon completion of the outage.
The campus community has been very patient and understanding during this process and we apologize for any inconvenience this extended outage has caused. If you have any questions please feel free to contact me and I’ll be happy to discuss any concerns with you.
Ray Soellner
Telecommunications Manager
DoIT - UMBC
Posted: August 16, 2018, 9:33 PM