The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.
Self Help: Visit our FAQs 24/7 to find answers to our most common questions.
Request Help Online: Visit UMBC’s Help Service, select or search for your topic of support. If one of our suggested resources doesn’t answer your question, use the Request Help button to submit a support request. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.
Phone Support: 410-455-3838
In-Person Support: In-person support is available by appointment only. Submit an RT Ticket to request an appointment.
Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond.
Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via Handshake. A job description is available here.
Latest TSC Updates
Showing items tagged blackboard. Show All
Add metadata to tests & question banks in the October Ultra Release
Improved student experience for fill-in-the-blank tests
Posted: October 2, 2025, 10:51 AM
Alternative Formats: Empower Student Choice with Anthology Ally and Connect Formats to Learning Needs
Three ways to leverage Ally’s alt formats for all learners
Posted: September 18, 2025, 2:00 PM
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