The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.
Click here for the TSC’s Hours of Operation
Self Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.
Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.
You can also use the links below to submit requests for issues relating to:
Phone Support: 410-455-3838
In-Person Support: In-person support is available by appointment only. Submit a ticket at my.umbc.edu/help to request an appointment.
Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.
Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via Handshake. A job description is available here.
Latest TSC Updates
Showing items tagged retention. Show All
DoIT to retain Collaborate recordings for 12 months
Recordings made before July 1, 2023 to be retired
Posted: April 11, 2023, 11:13 AM
HelioCampus Update #3: First-Year Retention Predictions
Our first playbook is hot off the press!
Posted: February 15, 2022, 9:50 AM