Technology Support Center (TSC)

TSC

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.


Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.


Latest TSC Updates

DoIT's Technology Support Center Hiring for the Spring

Are you looking for an on campus job? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply....

Posted: January 28, 2019, 12:15 PM

DoIT's Technology Support Center Hiring for the Spring

Are you looking for an on campus job? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the Spring. Please see our job description below and visit our job posting on UMBCWorks to apply....

Posted: December 19, 2018, 8:51 AM

Update: TSC Closed until 1PM on Aug. 13

Following additional information regarding today's emergency fire rescue exercise being conducted in the Library, the TSC will be closed until 1PM today, August 13th, while the building is...

Posted: August 13, 2018, 10:52 AM

DoIT's Technology Support Center Hiring for the Fall

Are you looking for an on campus job? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search...

Posted: June 20, 2018, 2:37 PM

DoIT's Technology Support Center Hiring for the Spring

Are you looking for an on campus job? Come work for us!

The DoIT Technology Support Center is looking to hire additional consultants to work during the Fall. Please see our job description below and visit our job posting on UMBCWorks to apply. (Search...

Posted: January 4, 2018, 12:23 PM

New Product Demo Space at the Technology Support Center

Try out a few of the laptops available from Apple and Dell!

As part DoIT's new service to help with personal and institutional computer purchases, the Technology Support Center (TSC) now has a product demo space up and running in the Library. Stop by the...

Posted: October 26, 2017, 3:49 PM

Technology Support Center To Be Closed July 1-4

DoIT's Technology Support Center will be closed from Saturday, July 1st to Tuesday, July 4th due to the upcoming holiday weekend. The office was already scheduled to be closed on Monday, July 3rd...

Posted: June 27, 2017, 12:16 PM