Effective today, Andrea Mocko has agreed to serve as acting coordinator of the Technology Support Center (TSC). Andrea has worked as a full-time specialist since summer of 2012, but has supervised all of the TSC’s 12-15 part-time student consultants since January 2013. In addition to hiring and training all student consultants, she developed a new employee orientation guide and took over curation of the popular Frequently Asked Questions (FAQs). During this time, student consultants have resolved nearly half of the TSC’s 100 tickets each week (5k per year).
Prior to earning her bachelor’s degree in Psychology from UMBC in 2012, Andrea worked as a TSC (formerly Help Desk) student consultant for four years. As a senior student consultant, she was also instrumental in the TSC’s move from the basement of the Engineering Building to the first floor of the Library, next to the Retriever Learning Center (RLC) in Summer of 2011.
Currently, Andrea is enrolled in UMBC’s Master’s in Information Systems, with a concentration in Human Centered Computing (HCC). She also holds a post-bachelor’s certificate in Instructional Systems Design.
Please join me in congratulating Andrea on her new duties.
John Fritz
Asst. Vice President, Instructional Technology
UMBC Division of Information Technology
Posted: October 6, 2014, 9:10 AM
