The most efficient way to contact the Instructional Technology team for questions, support, or to request a phone or in-person consultation is to submit an RT ticket. Submitting a ticket ensures that your question will be answered as quickly as possible by the appropriate staff member and allows the Instructional Technology Team to see and solve common issues and questions.
Josh Abrams
Instructional Design Specialist
410.455.2987 | joshabrams@umbc.edu
Dr. Peter Ariev
Instructional Design Specialist
410.455.1841 | pariev@umbc.edu
Dr. Susan Biro
Manager, Online Learning
410.455.8645 | sbiro@umbc.edu
Dr. John Fritz
Assoc. VP, Instructional Technology
410.455.6596 | fritz@umbc.edu
Dr. Mariann Hawken
Director, Instructional Technology
410.455.2920 | mariannhawken@umbc.edu
Dr. Thomas Penniston
Coordinator of Learning Analytics
410.455.3493 | penniston@umbc.edu
Laura Wyatt
Instructional Design Specialist
410.455.3890 | lauraw@umbc.edu