Blackboard Course File Access Outage
Students & Faculty Unable to Access File Attachments
Blackboard users may be unable to access course file attachments. Error messages may include:
- The specified resource was not found
- You do not have permission to access it
- Refused to connect
- alt-5954eb74c7df4.blackboard.com refused to connect
We are currently working with Blackboard to resolve this issue as quickly as possible. A status update will be shared once more information is available.
May 15th Update:
Blackboard released an update overnight, which we believe has addressed this issue. We are continuing to monitor Blackboard for ongoing file access issues. If you experience an issue with course file access, please submit an RT request for assistance.
May 14th Update:
The course file issue appears to be mostly resolved, with some ongoing intermittent issues reported. Blackboard is investigating this issue. If you are continuing to experience an issue with course file access, please submit an RT request for assistance.
As always, if you have any questions about teaching, learning, and technology, please consider the following options:
Follow the Instructional Technology & DoIT myUMBC groups
Request a consult with instructional technology staff
Posted: May 13, 2024, 10:57 AM
