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DocuSign Hourly Limit issue

Please be aware that the DocuSign system use had exceeded our vendor enforced limit of a 1,000 transactions per hour. It stopped creating envelope transactions for approximately 10 minutes from 11:46 am - 11:56 am today.

If you got the message below you will need to try again as your request did not get submitted.

HOURLY_APIINVOCATION_LIMIT_EXCEEDED

I have escalated a case with DocuSign to get this limit increased asap.

Until they respond it will be necessary to wait until the next hour whenever this message is displayed at which time a fresh allotment of 1,000 transactions is granted.

I apologize for this inconvenience and will provide an update as soon as I hear back from the DocuSign.

Thank you

Joe Kirby
AVP, Business Systems, DoIT 
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Posted: August 12, 2020, 12:15 PM