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Technology Support Center (TSC)

TSC

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.


Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.

UMBC Request Tracker (RT) Request Help Online: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

You can also use the links below to submit requests for issues relating to:

Walk-in Support: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance. Click here for the TSC’s Hours of Operation.

Phone Support: 410-455-3838

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via UMBCWorks. A job description is available here.


Latest TSC Updates

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  • DoIT Welcomes 3 New Staff to Instructional Technology

    It is my pleasure to both introduce and welcome the three newest members of the Instructional Technology team in DoIT: Chimaobi (Mobie) Nwaokomah (pictured at left), Laura Wyatt, and Collin...
    Posted: August 12, 2019 11:06 AM
  • DoIT Welcomes Susan Biro as Online Learning Coordinator

    I am pleased to announce that Dr. Susan Biro has accepted UMBC’s Online Learning Coordinator position in the Division of Information Technology (DoIT). She will start full-time on Wednesday, May...
    Posted: May 1, 2019 8:19 PM
  • Instructor Training for Respondus 4 & the Test Bank Network

    Learn how to quickly create and manage online exams!
    Quickly Create Online Exams: Respondus 4 and the Test Bank Network Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard....
    Posted: January 17, 2019 3:33 PM
  • Instructor Training for LockDown Browser & Respondus Monitor

    Learn about alternatives for in class and online assessment
    Respondus LockDown Browser is a custom browser that locks down the testing environment within a learning management system. Used at over 1000 higher ed and K-12 institutions, LockDown Browser is...
    Posted: January 10, 2019 1:04 PM
  • Introducing Panopto!

    UMBC’s New and Improved Screencasting Platform
    In May, DoIT announced the discontinuation of TechSmith Relay at the end of this calendar year. Following an exhaustive product evaluation process, we are happy to announce that UMBC has licensed...
    Posted: October 17, 2018 9:19 AM
  • Sondheim Rooms 101 & 409 to be Renovated Over Summer 2017

    Partnership between DoIT, Provost, & Facilities Management
    Beginning at the end of May 2017, Sondheim rooms 101 & 409 will undergo major renovations and be converted into active learning classrooms modeled after the upcoming Interdisciplinary Life...
    Posted: May 26, 2017 3:41 PM
  • Graduating AV Students Look Back on Their Time at DoIT

    Meet Steven Nguyen, Ally Yang, & Adam Jawarish
    DoIT’s Audio Visual (AV) Services provides the UMBC campus with a wide variety of media resource support for instruction and administration. Typical duties include lending laptops to instructors,...
    Posted: May 10, 2017 1:01 PM
  • Mariann Hawken Receives Employee of the Quarter Award

    Hawken helped lead the Course Materials Initiative for UMBC
    DoIT would like to congratulate Mariann Hawken, eLearning Coordinator for ITNM, on receiving Employee of the Quarter (EOQ). The program recognizes the outstanding qualities and contributions of...
    Posted: May 8, 2017 1:08 PM
  • New Box Experience Now Available For UMBC Users

    Box now has sidebar navigation, improved search, and more
    Box, an online file sharing system that allows you to access your files from multiple devices and collaborate with others, recently released an update to its web interface. Some of the new changes...
    Posted: May 2, 2017 8:11 AM
  • DoIT, Athletics, MCS Team Up to Put UMBC on ESPN

    Behind the scenes of student-produced basketball games
    A year ago, Athletic Director Tim Hall and VP of IT Jack Suess had a vision to bring together UMBC students, young alumni, and outside professionals for sports production. Eli Eisenberg, President...
    Posted: April 26, 2017 12:38 PM