Technology Support Center (TSC)

The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.

Click here for the TSC’s Hours of Operation

UMBC FAQsSelf Help: Visit our FAQs 24/7 to find answers to our most common questions.

UMBC Request Tracker (RT) Request Help Online: Visit my.umbc.edu/help, select or search for your topic of support. If one of our suggested resources doesn’t answer your question, use the Request Help button to submit a support request. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.

Phone Support: 410-455-3838

In-Person Support: In-person support is available by appointment only. Submit a ticket at my.umbc.edu/help to request an appointment.

Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.

Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via Handshake. A job description is available here.

Latest TSC Updates

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