Voice Mail System Failure November 29, 2010

Earlier today, DoIT staff noticed errors on one of the two UMBC Voicemail systems supporting the campus phone service. The particular voicemail system is accessed by dialing x51121. We placed a call with Siemens tech support and their technician arrived on-campus this afternoon. The technician determined that one of the hard drives in this system failed, and we worked with Siemens to install a replacement drive. Unfortunately, all messages stored on the faulty hard drive can’t be recovered. These lost messages may impact one or more stored messages on individual phone numbers. Due to the age of our phone switch (almost 30 years old) there exists no method to provide a backup of voice messages for recovery purposes.

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