The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call, others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.
Self Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, enter the topic of your question in the “Search the FAQs” field. You will be taken to a page where you will find helpful information and how-to instructions regarding your topic.
Request Help: Log in at my.umbc.edu. Under the “Help” dropdown menu, click “Request Help” and describe the problem. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.
Walk-in: The TSC is located on the first floor of the Albin O. Kuhn Library, immediately to the right of the main entrance.
Quick links to submit requests for issues relating to:
When hiring, applications to the Technology Support Center may be submitted via UMBCWorks.