Voicemail and Call Processing services will be down Aug 15
Tomorrow August 15th starting at 8am DoIT will be performing maintenance on the campus voicemail and call processing systems to address failing hardware. We expect this maintenance window to be 8 hours, during which users will not have access to Voicemail or call processing. DoIT staff are working with the vendor to copy the voicemails and call processing configuration prior to replacement of the hardware; however, there is no certainty that this copy will be successful.
Due to the age of the phone system and voicemail system we don’t have any way to back this information up other than the copy we are attempting prior to the disk replacement.
Departments with call trees or call processing are encouraged to capture all recordings and menu options prior to the service window in the event that this information is lost and needs to be recreated.
We recommend users take the following measures to protect any critical voicemail messages ahead of the outage:
- Make note of all your voicemail greetings and settings.
- Capture information from all saved or new Voicemails. DoIT recommends playing voicemails over speaker phone while using a usb recorder or recording app on your smartphone. DoIT’s Capturing Voicemail Messages FAQ
- Please go to DoIT’s Phone FAQ if you have any questions about how to access your voicemail or voicemail settings.
- Please delete any unneeded messages. This will decrease the duration of the service window.
If you have further questions, please contact the Technology Support Center by either submitting a support request at my.umbc.edu/help or calling (410) 455-3838.
Thank you for your patience and understanding as we try and repair this system.
Ray Soellner
Assoc. Director of Telecommunications
DoIT - UMBC
Posted: August 14, 2018, 8:22 PM