Success Stories

Yvette Mozie-Ross, Associate Provost for Enrollment Management

Mozie-Ross uses the information stored in REX, UMBC’s data warehouse, to facilitate processes such as student recruitment, advising, and registration. See more about Enrollment Management…

 

Tyson Brown, Associate Director of Undergraduate Admissions and Orientation

By using the Request Tracker (RT) ticketing system, Brown is able to organize and answer questions from prospective UMBC students. See more about Undergraduate Admissions…

 

Hans Cooper, Associate Registrar of Records and Registration

Cooper has managed to transform service in the Registrar’s Office by using the RT ticketing system to streamline the request process and better communicate with customers. See more about the Registrar’s Office…

 

Patrick Simon, DOIT specialist and Nate Czarnota, Associate Registrar of Scheduling, Registration, and Business Process Management

Individuals across campus collaborated to develop a feature that allows professors to view student ID photos on class rosters. See more about PeopleSoft Student Administration…

 

Ken Baron, Director of Academic and Pre-Professional Advising

Baron has used the new Advising Center to transform the advising, orientation, and registration processes. See more about Advising…

 

Amanda Knapp, Academic Standards and Policy Specialist

Google has allowed Knapp to expedite the process of exception requests to undergraduate academic policy such as petitions for course repeats. See more about the Office of Undergraduate Education…

 

Sherrell McNamara, Human Resources and Information Systems Manager

McNamara has improved the quality of service for UMBC’s faculty and staff members by using the RT ticketing system in HR. See more about Human Resources…

 

Victoria Lloyd, IT Telecommunications Specialist/Supervisor

The RT ticketing system has enabled Lloyd to streamline how her office reviews and resolves incoming requests. See more about the Campus Card Office…

 

Isabel Garrido, Assistant Director of the customer service and cashiering divisions of Student Business Services

Garrido uses the RT ticketing system to manage day-to-day functions in her office such as the walk-in service queue. See more about Student Business Services…