DoIT’s Instructional Technology and New Media (ITNM) department is focused on working with faculty to appropriate leverage technology to achieve their learning goals for the courses they teach and provide the first level of IT support to the campus. ITNM does this through building close partnerships with other units, especially the Faculty Development Office, AOK Library, and Provost’s Office.

ITNM oversees the operation of our Blackboard Learning Management System and our teaching & learning infrastructure (scantron testing, clickers, international media center); the Technology Support Center (TSC) located in the library that oversees our first level of campus IT support, and the New Media Studio for web and multimedia development.

Our Blackboard system provides the community portal, Collaborate, and Learning Analytics modules (in field test). Click the link for more information on the UMBC Blackboard system.  As part of its work, ITNM is looked at as a leader in the use of learner analytics ( see http://www.umbc.edu/oit/newmedia/blackboard/stats/ ) and using this information to identity faculty that are making effective use of the tools and helping to tell their story more broadly on campus.

In addition to overseeing our LMS, ITNM is responsible for operating the Technology Support Center. The TSC operates on the first floor of the library, adjacent to the Retriever Learning Center. The TSC is focused on providing high-quality tier-1 support to the campus. Staffed primarily by students it does this through providing a number of high-quality on-line resources. For information on these resources go to our FAQ page, https://wiki.umbc.edu/display/faq/Find+Help.

Another service provided by ITNM is web and multimedia development. This work is done through the New Media Studio and provides groups with custom web and multi-media development services. One area of strength is digital storytelling. UMBC has developed a number of innovative programs that have supported the introduction of digital storytelling into the curriculum. For more information on these, visit Digital Stories in the Classroom.