Campus Request Tracker (RT) Trends


Each year DoIT reviews the number of RT tickets resolved by each division on campus. Academic Affairs’ numbers continue to soar as they bring RT into more of their business practices. Other groups have remained fairly consistent over the past four years. A significant portion of DoIT’s RT growth has been kept at bay through the use of our FAQs, which helps users answer questions without the need for submitting a ticket. We have even been invited to share our lessons learned about FAQs at the 2015 Special Interest Group University and College Computing Support (SIGUCCS) conference. More Info.

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