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  • RT - NEW tagging option for tickets

    RT ticket tagging
    Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...
    Posted: December 18, 2019 6:22 AM
  • 04-18-2019 10:00 pm Downtime for RT

    As part of our ongoing commitment to security, DoIT's systems staff  will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance. I apologize...
    Posted: April 18, 2019 10:28 AM
  • Lunch and Learn With Request Tracker Features Huge Turnout

    Users group learns of new features and effective practices
    In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....
    Posted: October 17, 2016 12:38 PM
  • How DoIT & OGC Upgraded an 8 Year Old Website

    Brand new website features BOX integration and RT support
    Brian Thompson, Assistant Dean of the Graduate School and an affiliate member of the Office of the General Counsel (OGC), had a problem. The 8 year old OGC website just wasn't doing its job of...
    Posted: August 3, 2015 10:21 AM
  • RT - Request Tracker downtime on 8/7/2015

    On Friday, August 7th starting at 6pm RT (Request Tracker) will be taken down for system maintenance.   The maintenance window will allow staff to apply needed security and application...
    Posted: July 31, 2015 6:13 AM
  • 6-9-2015 RT update

    I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story.  Financial Aid leveraged the RT front-end form for their Walk-In...
    Posted: June 9, 2015 10:40 AM
  • DoIT Student Intern Published in Educause Review

    Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...
    Posted: August 6, 2013 6:17 PM
  • DoIT News Moving to myUMBC Groups

    As of today, the DoIT News will be published through the DoIT Group on myUMBC, which in turn feeds the new DoIT site at As such, we will no longer be maintaining this Movable Type...
    Posted: July 3, 2012 10:19 AM
  • RT System Upgrade June 13

    The UMBC Request Tracker system upgrade from version 3.8.7 to version 4.0.5 will occur on Wednesday, June 13, 2012. This will necessitate a system downtime from 5:30am until 7:30am to perform the...
    Posted: June 4, 2012 11:28 AM
  • Resolved: Slow RT (Request Tracker) Performance

    UPDATE DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today. DoIT has...
    Posted: January 17, 2012 10:43 AM