We will be upgrading our VPN software this Wednesday evening from 10:00pm to 11:00pm.
The next time you login to the VPN it will upgrade the software to the newest version. It may also require you to download a small launcher program to enable the upgrade. We have pre-installed that program on centrally managed windows machines to make the update easier. We will have extra staff from desktop support available Thursday morning to assist groups as needed.
We will be updating the FAQs Wednesday morning for both windows and mac to try and answer any questions that may come up during this process. If people encounter any issues please call the TSC at 410-455-3838 or put in an RT ticket at http://rt.umbc.edu
Windows FAQ Page
https://wiki.umbc.edu/pages/viewpage.action?pageId=1867886
Mac FAQ Page
https://wiki.umbc.edu/pages/viewpage.action?pageId=1867888
If you have other questions or want more information on the changes, please email me.
This change is fairly significant because the VPN will no longer rely on java to launch the client, which means there is a new launcher program that has to be installed before the client can be run. From a security standpoint, this is a better approach, but it means the upgrade may have more steps than it has in the past.
The next time you login to the VPN it will upgrade the software to the newest version. It may also require you to download a small launcher program to enable the upgrade. We have pre-installed that program on centrally managed windows machines to make the update easier. We will have extra staff from desktop support available Thursday morning to assist groups as needed.
We will be updating the FAQs Wednesday morning for both windows and mac to try and answer any questions that may come up during this process. If people encounter any issues please call the TSC at 410-455-3838 or put in an RT ticket at http://rt.umbc.edu
Windows FAQ Page
https://wiki.umbc.edu/pages/viewpage.action?pageId=1867886
Mac FAQ Page
https://wiki.umbc.edu/pages/viewpage.action?pageId=1867888
If you have other questions or want more information on the changes, please email me.
Damian Doyle
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Senior Director of Enterprise Infrastructure and Support
DoIT - UMBC
Posted: January 10, 2017, 10:02 AM