The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.
Click here for the TSC’s Hours of Operation
Self Help: Visit our FAQs 24/7 to find answers to our most common questions.
Request Help Online: Visit my.umbc.edu/help, select or search for your topic of support. If one of our suggested resources doesn’t answer your question, use the Request Help button to submit a support request. Once submitted, a “ticket” with a unique ID number will be created. This can be used to track the status of the resolution of your issue.
Phone Support: 410-455-3838
In-Person Support: In-person support is available by appointment only. Submit a ticket at my.umbc.edu/help to request an appointment.
Apple at UMBC: We’re here to help students, parents, faculty, and staff purchase technology that will help them succeed during their academic careers and beyond. Click here for more information.
Working at the TSC: Students interested in working at the TSC are encouraged to follow the DoIT group in myUMBC where we post any announcements about job opportunities. When hiring, applications to the Technology Support Center may be submitted via Handshake. A job description is available here.
Latest TSC Updates
Showing items tagged blackboard. Show All
DoIT Adjusts Support of Bb Ultra Rollout
All faculty still decide when to migrate before FA21
Posted: November 26, 2019, 7:57 AM
Why CNMS Student Bb Use is So High
Use of Assessments is Key -- and Informs Ultra Rollout
Posted: November 25, 2019, 10:59 PM
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