Technology Support Center (TSC) Now Operating Remotely

As of today, DoIT's Technology Support Center (TSC) will be operating remotely.

With the impending renovation of Sherman Hall A Wing, DoIT has agreed to give up its space on the first floor of the Library where the TSC has been located since 2011. This is to allow for the expansion of the Academic Success Center, which is being relocated from Sherman Hall to the space occupied by the TSC.

Additionally, with the wide adoption of video conferencing and the upgrade to our phone service, we have seen that the vast majority on campus prefers virtual support. Of course, in-person support will be available by appointment and may be requested through my.umbc.edu/help.

Our staff will continue to work remotely during our regular hours, maintaining the same high level of support we've provided while operating in a face-to-face setting. The majority of our staff has already been working remotely for the past three years.

Should you require assistance or have any questions or concerns, we kindly request that you submit an RT (Request Tracker) ticket at my.umbc.edu/help or contact the Technology Support Center directly at (410) 455-3838.

We understand adjustments may be necessary during this transition, and we appreciate your patience and cooperation. Our team is committed to ensuring a seamless experience as we adapt to this new operational model.