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Joe Kirby Honored for 30 Years of Service

16 DoIT Staff Honored at UMBC Service Awards Tomorrow

Update: See Joe's UMBC Digital Story at https://youtu.be/Q2cGLtJfxjk While many have contributed to UMBC's 50 years of excellence, tomorrow the campus will recognize 30 years of service by...

Posted: December 6, 2016, 2:27 PM

Lunch and Learn With Request Tracker Features Huge Turnout

Users group learns of new features and effective practices

In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....

Posted: October 17, 2016, 12:38 PM

2016-08-16 Schedule Downtime

RT scheduled Downtime

This is a specific reminder concerning RT (Request Tracker). RT  will be down for scheduled maintenance on 8-16-2016 between 5pm-7pm. Full details for all systems identified for...

Posted: August 15, 2016, 2:40 PM

RT Feature Highlight: Articles

Save time typing common phrases and canned responses in RT

Chances are there are things you have found yourself typing over and over again RT. If you type them enough, you may have even come up with various methods to save time typing them whether it be a...

Posted: July 14, 2016, 11:45 AM

RT hits new milestone - 700,000 tickets

RT went live on February 23, 2009 for a small number of departments to track trouble tickets via a web based solution. Today, at 10:24am, RT registered ticket #700,000 and it was not a trouble...

Posted: May 31, 2016, 3:52 PM