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RT - NEW tagging option for tickets

RT ticket tagging

Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...

Posted: December 18, 2019, 6:22 AM

11-15-2019 5:00 pm Downtime for RT

As part of our ongoing commitment to security, DoIT's Unix Infrastructure group will be conducting its quarterly system patching on Friday, November 15th between 5:00pm-6:00pm for the RT system....

Posted: November 13, 2019, 10:00 AM

Digital Workflow Promotes More Comunication and Efficiency

OFAS Utilizes DocuSign to Expedite the Financial Aid Process

For months now, newly accepted students have been facing the important decision of where to attend college. For most, one of the biggest factors will be how much money they are able to secure in...

Posted: February 27, 2019, 10:35 AM

01-07-2019 RT upgrade issue

Please note that there was a database error for RT messages at 12:21pm today. Within 20 minutes the tech team identified and fixed the issue.  The tickets were still created however the...

Posted: January 7, 2019, 12:57 PM