In Fall 2016, all lab and lecture hall computers will be upgraded to Windows 10 Educational and OS X El Capitan with Microsoft Office 2016 installed for each system as well. Each semester, all lab and lecture hall computers are loaded with a standard set of software known as an image. By upgrading the computers to the latest operating systems, faculty will have to ensure their software is compatible with Windows 10 before making changes or additions to their software.
The request deadline for Summer 2016 is Friday, April 1. The request deadline for Fall 2016 is Sunday, May 1. It is important to note that if the request is not received by the deadline, we can not guarantee the requested software will be made available.
In order for software to be added to the lab & lecture hall image, DoIT requires:
1. Licensing documents such as End User License Agreements (EULA)
2. Technical support documents with technical requirements (including specific version of software requested), and installation and configuration instructions
You can submit this information through an RT ticket containing the required information. Alternatively, you may also contact 410.455.3838 and a Technology Support Center (TSC) staff member will assist you.
For an instructor-only demo of software, please use a laptop. If you do not have a laptop, you can reserve one by completing the AV Services Request Form. It will be available for pick up at AV Services in Engineering building 020. Please allow 2-3 days for the request.
If you need software installed on the lab image for a one-time purpose for example, a 2-day workshop in which all users need access to the software, the request should be submitted no less than six (6) weeks prior to the first lab reservation for that class. The software will be removed once you are finished.
An email confirmation of the RT ticket will be sent to the requester once the software is installed, typically 1-2 week(s) before the first use of the software; faculty/instructors need to then test the software to ensure everything is working as expected for class. Support for the software is the responsibility of the instructor or department who requested that the software be installed.
Again, proof of purchase and/or license must be provided for as many copies as will be needed for the students in the class. We cannot install software without appropriate proof of licensing.
Although DoIT will make every effort to get all software packages to work, we can not guarantee that they will. Some packages may not function in our environment as they must coexist with many other applications. Additional information on this process can be found here.
For more information or additional questions contact:
Desktop Support Technician
Div. of Information Technology
University of Maryland, Baltimore County
410-455-3208 Main Number
410-455-3838 Help Desk