DocuSign Hourly Limit Issue Update
Over the last week UMBC has experienced a large increase in the use of DocuSign as we gear up for the Fall semester.
The DocuSign service had issues with this volume and many of you got the hourly limit error message below and had to retry later when our hourly limit got refreshed.
- HOURLY_APIINVOCATION_LIMIT_EXCEEDED
After many back and forth interactions between UMBC and DocuSign I am happy to announce that our hourly limit of 1,000 has been increased permanently to 4,000.
This is great progress over the default limit of 1,000 but DoIT staff will continue to monitor the situation closely.
We have also engaged our partners via Internet2 to make this a discussion item for both increased limits and also quicker response when a limit has been reached.
I appreciate everyone's patience and feedback and I am looking forward to a successful Fall Opening.
Thank you
Joe Kirby
AVP, Business Systems, DoIT
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Posted: August 17, 2020, 11:48 AM